Return Policy

Returns, withdrawal and refunds

Statutory withdrawal right

Consumers buying goods online normally have a statutory 14-day right of withdrawal from receipt of the goods. Tell us before the deadline by an unequivocal statement, for example by emailing info@bowgearshop.com. You may use our model withdrawal form, but the form is optional. Not collecting a parcel or refusing delivery is not by itself a withdrawal notice.

After notifying us, send the goods back without undue delay and no later than 14 days later to: Thecom ApS / Bowgearshop, Ordrupvej 57, st. 3, DK-2920 Charlottenlund, Denmark.

For a statutory withdrawal, we refund all payments for the withdrawn purchase, including the cost of the least expensive standard delivery method offered for the order, no later than 14 days after receiving your notice. We use the original payment method unless you expressly agree otherwise. We may withhold the refund until we receive the goods or evidence that they were sent back, whichever occurs first.

You pay the direct return cost when you withdraw if you were informed of that obligation before purchase. You may inspect and try the item as in a physical shop. A deduction may be made only for diminished value caused by handling beyond what is necessary to determine the item's nature, characteristics and functioning.

Defective or incorrect goods

Do not use the withdrawal process to limit a defect claim. Danish consumer purchases have a 2-year complaint period for defects covered by the Sale of Goods Act, and mandatory local rights may provide additional protection for consumers in other targeted countries. Contact info@bowgearshop.com with the order number and a description of the issue. Where Bowgearshop is legally responsible for a valid defect or incorrect delivery, Bowgearshop bears the necessary return cost.

Returnering, fortrydelse og tilbagebetaling

Lovbestemt fortrydelsesret

Forbrugere, der køber varer online, har som udgangspunkt 14 dages lovbestemt fortrydelsesret fra modtagelsen. Giv os inden fristen en utvetydig meddelelse om, at du fortryder, fx på info@bowgearshop.com. Du kan bruge vores standardfortrydelsesblanket, men blanketten er frivillig. Manglende afhentning af en pakke eller afvisning af levering er ikke i sig selv en fortrydelsesmeddelelse.

Når du har givet besked, skal varen sendes retur uden unødig forsinkelse og senest 14 dage senere til: Thecom ApS / Bowgearshop, Ordrupvej 57, st. 3, DK-2920 Charlottenlund, Danmark.

Ved lovbestemt fortrydelse tilbagebetaler vi alle betalinger for det fortrudte køb, herunder omkostningen til den billigste standardlevering, som blev tilbudt ved ordren, senest 14 dage efter, at vi modtog din meddelelse. Vi bruger samme betalingsmiddel som ved den oprindelige betaling, medmindre du udtrykkeligt accepterer andet. Vi kan tilbageholde tilbagebetalingen, indtil vi har modtaget varen eller dokumentation for, at den er sendt retur, alt efter hvad der sker først.

Du betaler den direkte returfragt ved fortrydelse, hvis du blev oplyst om dette inden købet. Du må undersøge og afprøve varen som i en fysisk butik. Der kan kun foretages fradrag for værdiforringelse, som skyldes håndtering ud over, hvad der er nødvendigt for at fastslå varens art, egenskaber og funktion.

Mangler eller forkert leverede varer

Fortrydelsesreglerne begrænser ikke en mangelreklamation. Danske forbrugerkøb har en 2-årig reklamationsfrist for mangler omfattet af købeloven, og ufravigelige lokale regler kan give yderligere beskyttelse i andre målrettede lande. Kontakt info@bowgearshop.com med ordrenummer og beskrivelse af problemet. Når Bowgearshop efter loven er ansvarlig for en berettiget mangel eller forkert levering, afholder Bowgearshop den nødvendige returomkostning.